WHAT ARE YOUR DELIVERY OPTIONS?
We know how important it is to receive your goods when you expect them, especially if you’ve ordered something for a specific occasion.
Us $8.90 for 3-5 days. Free shipping on purchases of $99 or more.
We kindly ask for customers to wait the allocated time frame before querying where your order is. Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.
We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.
All tracked orders will require a signature upon delivery.
HOW CAN I TRACK MY DELIVERY?
Your tracking link will be included in your dispatch email. If you are unable to locate this, please contact our Customer Services team who will be more than happy to assist you.
WHAT HAPPENS IF I’M OUT AND MISS MY DELIVERY?
US orders – If you’re not home when your order arrives, Royal Mail will leave a calling card with further details for collection and will store your parcel safely at your local collection depot.
European and International Orders are dependant on the policies of your local postal service. Generally a card is left if you have missed a delivery and you will be able to rearrange delivery by using the information on the card.
WILL I HAVE TO SIGN FOR MY DELIVERY?
We request that all orders are signed for. We send parcels via a trackable service which will require a signature upon delivery.
CAN I ADD AN ITEM TO MY ORDER OR AMEND IT AFTER IT HAS BEEN PLACED?
Once an order has been placed we are unable to amend the order in any way. If you wish to purchase another item, this would need to be processed in a separate order.
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
We’re sorry if your order has been received damaged, please contact us and we’ll be happy to provide you with options to get this fixed.
Please include the following information in your query:
- Your order number
- Your email address used for your order
- Tell us about your query
ITEMS ARE MISSING FROM MY ORDER, WHAT DO I DO?
- Your order number
- The missing item’s name and number
Our team will look to resolve the issue for you as quickly as possible.