We’re sorry you don’t love your Frezip purchase, but you can return your new and unused merchandise within 30 days after the date of purchase. We appreciate your continued support.
FYI: Frezip is not responsible for shipping, handling, gift box fee or other additional charges for returned items, and will not refund original shipping charges.
Do you offer exchanges?
We do not currently offer exchanges, but don’t worry, if you need to exchange an item for any reason, the most efficient method is for you to return the original item and place a new order. This will insure that you get the product you want as quickly as possible.
How do I return online?
1. Attach the return label to the outside of your package.
2. Detach the completed return form and place it inside the package. (Don’t forget to save the top portion for your records.)
3. Pack and seal the product securely.
4. We will issue a full refund (excluding shipping charges), to the original form of payment within 14 business days.
P.S. We will only accept online returns from purchasing made through Frezip.